Refund and Returns Policy

NADAYA Jewelry Shop Return & Exchange Policy

At NADAYA Jewelry Shop, we are committed to ensuring your complete satisfaction with every jewelry purchase. We understand that occasionally, you may need to return or exchange an item. To make this process as smooth as possible, please review our Return & Exchange Policy below:

30-Day Return and Exchange Policy:

  1. Returns: We gladly accept returns of unworn and undamaged items within 30 days of the original purchase date. Please ensure that the item is in its original condition, including all packaging, certificates, and tags.
  2. Exchanges: If you wish to exchange your jewelry piece for a different size, style, or design, we are happy to assist you. The item must be in its original, unworn condition, with all packaging and tags intact.

Custom and Engraved Items:

Please note that custom-made and engraved jewelry pieces are non-returnable and non-exchangeable unless they arrive damaged or defective.

Return and Exchange Process:

  1. Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] or phone number] to request a Return Authorization Number (RAN).
  2. Package Your Item: Securely package your item in its original packaging, along with all relevant documents, including the RAN. Make sure to include a copy of your purchase receipt.
  3. Shipping: You are responsible for the shipping costs associated with the return or exchange. We recommend using a trackable and insured shipping method to ensure the safe return of your item. We cannot be held responsible for items lost or damaged during return shipping.
  4. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return and exchange criteria.
  5. Refund or Exchange: If your item meets our criteria, we will process your refund to the original payment method within [X] business days. For exchanges, we will promptly send out the new item.

Important Notes:

  • Refunds will be issued for the purchase price of the item, excluding any shipping charges.
  • We reserve the right to refuse returns or exchanges that do not meet our policy criteria.
  • Please handle jewelry with care. Items damaged due to improper handling or wear and tear may not be eligible for return or exchange.

NADAYA Jewelry Shop is dedicated to providing you with high-quality jewelry and exceptional customer service. If you have any questions or concerns regarding our Return & Exchange Policy, please do not hesitate to contact us. Your satisfaction is our top priority, and we are here to assist you in any way we can.